Partial outage for Async Audio and Video APIs - Empty messages
Incident Report for Symbl
Resolved
We were experiencing issues with our Async APIs ( Audio and Video ). We observed for some jobs messages were coming empty for successfully processed jobs.

The issue has now been resolved and the service is operating normally.

If you continue to run into issues with Symbl's APIs, please reach out to our support team at support@symbl.ai.
Posted Oct 03, 2023 - 05:01 UTC
Investigating
We are currently experiencing an outage for our Async Audio and Video APIs. The issue is intermittent and we are observing some of the jobs are returning empty transcript for the successful jobs.

Our engineers are currently investigating the problem. Please monitor our status page or subscribe to our email notifications for continuous updates.
Posted Oct 03, 2023 - 04:13 UTC
This incident affected: Async Video API and Async Audio API.
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